Terms & Conditions

DEPOSITS

A 50% deposit will be taken for all appointments, at the point of booking.

PATCH TESTS
Clients will be required to have a patch test 48 hours prior to their appointment for all tinting treatments. It is the client’s responsibility to ensure they have their patch test before their appointment or a 50% cancellation fee will be charged.

CANCELLATIONS & RESCHEDULING
If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in a loss of deposit.

Clients may reschedule their appointments up to 24 hours before their appointment.

COMPLAINTS
We aim to ensure that every client is delighted with the services that they receive at Westover Beauty Salon. However, we recognise that on occasions things can go wrong. If this does happen we will try to put things right at the earliest opportunity.

The salon must be informed of any complaints within 24 hours of the incident.

SALON ETIQUETTE

Our staff have the right to work in a safe environment, free from any abuse or harm caused by others. We expect all clients to treat our staff with courtesy and respect at all times.

Aggressive or abusive behaviour includes any language (verbal or written), threats, derogatory remarks or rudeness which may cause staff to feel afraid, threatened or abused. We also consider inflammatory statements, remarks of a discriminatory nature and unsubstantiated allegations to be abusive behaviour.

Where a client is aggressive or abusive we reserve the right to refuse to continue with the service and/or refuse to provide treatment to the client in the future.

We reserve the right to report any aggressive or abusive behaviour to the police if deemed necessary.

GIFT VOUCHERS
Our Gift Cards are available for all treatments, are non-refundable, and must be produced at the time of use.

Vouchers are valid for 12 months from the date of purchase.

Gift Cards cannot be exchanged for cash.

The salon cannot accept liability for lost gift cards.